It would appear that this development signals Remond's concession that these problems are not "routine" a stance it has been lacking as of late , and happily demonstrates that they will do more than just add a few heatsinks to the troubled console. With the recent news that the Xbox has a reported 33 percent failure rate, this should be welcome relief for literally scores of gamers.
Update - read the official statement from Microsoft here , and listen to this interview with Peter Moore on the decision. The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see:.
How to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping. After your device has been packed, print your shipping label, tape it to your package, and then follow the shipping instructions in the confirmation email. Track your service order status. After your console or sensor has been received at our service center, the average time of service is 14 to 21 days, including shipping time. To check your order status at any time:.
Note There may be a short delay before your order appears on the page. If you need help tracking your order, follow the steps in:. Help with your existing Xbox console or accessory service order. If you purchased an Xbox accessory within the last 30 days, you can return it to the retailer with your original proof of purchase.
If you purchased the accessory more than 30 days ago, but within the accessory warranty period, you can order a replacement accessory from Device services console registration is required. Follow the onscreen prompts to place an order. In which case you need to have the console replaced or repaired. Can I send my Xbox to Microsoft to get fixed? If you choose Standard Repair, Microsoft will provide you a shipping label to send your non-working console to the service center where it will be repaired and then shipped back to you.
If you choose Advanced Exchange, Microsoft will send you a replacement console first. How do I tell which Xbox I have? Find the version number of your Xbox console when looking to make hardware modifications. Face the back of the Xbox and locate the serial number tag. Identify the last two numbers at the end of the "Serial No.
Do Microsoft stores do repairs? Can you track an Xbox by serial number? They will create a stolen Xbox ticket and Xbox enforcement will track the Serial Number and the ip address if someone is using it, they will also work with police if you have a incident number. How old is Xbox one? Flip over your console so that it is positioned upside down. On April 20, , Microsoft announced that it would end the production of new Xbox hardware, although the company will continue to support the platform.
It seems like an unprofessional oversight to leave this information out. All Xbox One consoles automatically come with a 1 year warranty, and 90 day warranty for accessories. If you want more than 1 year, you have to buy it. You get a refurbished console if you send it in, unless the store you bought it from offers to give you a new one. All new Xbox ones, in the US, come with a one year warranty. If you are not seeing this, all you have to do is contact support and they will be able to make the necessary adjustment.
For some products, Microsoft may make an extended warranty typically an extended service plan or accidental damage plan available for purchase at an additional price. Extended warranties are optional. Those plans usually extend the manufacturer warranty coverage by an additional period of time, but each plan is different.
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