You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.
Already have a new device? If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help. You can also open the attached PDF user guide below for additional support.
How do I share my phone's Internet connection with other devices? How do I know if my phone can be used in another country's local network? I sent some files via Bluetooth to my computer. Where are they? Security How do I get past the Google login screen after I reset my phone? What should I do when my phone gets lost or stolen? What is Smart Lock and how do I use it? Why am I prompted to enter a password to decrypt my phone when I restart or turn it on?
When I removed my screen lock, a message appears saying device protection features will no longer work. What does device protection mean?
Applications I keep getting prompted to grant permissions when using apps. Why is that? Why is my phone not responding to Motion Launch gestures? Why can't I use multi-finger gestures in my apps? What does "Verify apps" do, and how do I check if it's enabled? How do I sign in to my Microsoft email account from the Mail app? Why are the apps on my phone crashing and force closing? How do I know if I've installed a malicious third-party app on my phone?
How do I set the default SMS app? How do I see the list of running apps? How do I enable developer's options? Power and charging How does Doze mode save battery power? Why aren't mail and instant message notifications appearing on my phone anymore?
What can I do if my phone will not power on? How do I reboot the phone using hardware buttons? What can I do if my phone keeps rebooting or won't boot all the way to the Home screen? What should I do if my phone will not charge? Why does my battery drain so quickly? Why are Power saver and Extreme power saving mode both grayed out?
How does App standby in Android save battery power? In Settings, what is Battery optimization used for? How do I save battery power? System performance How do I check the latest software updates for my phone? How do I troubleshoot my phone when there's a problem?
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